University Campus Store

Our Returns/Exchange Policies

Looking for Textbook Buy Back information click here

For the policy concerning textbooks purchases made online please click here.

Textbooks purchased in the store Refund/Exchange Policy

RETURN DEADLINES:

Books purchased for Summer 2013 Semester

Full Refund: Wednesday, May 22nd
Partial Refund: Friday, May 24th - Partial refunds incur a 10% return fee

Exceptions: 2nd Session and Short Length Classes are refundable for ONLY TWO BUSINESS DAYS after class starts with printed withdrawal confirmation.

There are NO refunds or exchanges after the deadlines pass.

Save your receipt!!!

• Original receipt & University student ID are REQUIRED for ALL refunds & exchanges. No exceptions.

• Refund is cash or credit based on purchase method.

• All sales are final after May 24th, 2013.

• New textbooks that have been written in, soiled or damaged in any way may or may not be returned, depending on the saleable condition of the book. If accepted, these books will be returned at a used price.

• NO RETURNS on Copy Center Packets.

• Check all books & packages before use! Some are NON-RETURNABLE once the shrink wrap or seals are broken.

• Policy dates apply to books purchased for Summer 2013 semester classes only.

Purchase your books early!

Unsold books are returned to vendors starting June 10th.

General Books Refund Policy

• A Customer Service or General Books representative must verify that the book is in new, saleable condition.

• Photo ID required for returns/exchanges without a receipt

• Returns are not accepted on study aides, study guides, test prep materials and the University General Catalog. Audio books and videos that have been opened are not refundable. If an audio book or video is defective, it may be exchanged for the identical item only.

• Defective books may be exchanged or refunded at the discretion of the customer.

• Refunds with receipts will be given for the amount of the receipt at the time of purchase, unless a downward adjustment in value is being made because of the condition of the merchandise.

• Refunds without receipts will be issued via an in-store credit only and given for the lowest sale price the merchandise has sold for, unless a downward adjustment in value is being made because of the condition of the merchandise.

Electronics, School and Art Supplies

• A cash register receipt is required for a full refund.

• Returns without a receipt require the item to be in stock currently or easily identified as merchandise previously sold by the Campus Store, and may incur a restocking fee.

• A representative from Customer Service or Educational Supplies must verify that the merchandise is in new, saleable condition.

• Refunds for items that have had the security or protective packaging opened, or which are used or defective, will be made at the discretion of a supervisor from Educational Supplies.

• Refunds are not given on any art paper.

• Refunds of electronic items sold two (2) weeks prior to the refund date need to be approved by Educational Supplies Department personnel. Returns of opened electronic clam shell packaging are subject to a 15% repackaging fee.

• Refunds with receipts will be given for the amount of the receipt at the time of purchase, unless a downward adjustment in value is being made because of the condition of the merchandise.

Insignia and Apparel Merchandise Refund Policy

• All returns must be in new re-saleable condition.

• A cash register receipt is required for a full refund.

• Returns without a receipt require the item to be in stock currently or easily identified as merchandise previously sold by the Campus Store, and may incur a restocking fee.

• A representative from Customer Service or General Merchandise must verify that the merchandise is in new, saleable condition.

• Refunds for items that have had the security or protective packaging opened, or which are defective, will be made at the discretion of a supervisor from General Merchandise.

• Refunds with receipts will be given for the amount of the receipt at the time of purchase, unless a downward adjustment in value is being made because of the condition of the merchandise.

Concessions

Merchandise purchased at concession events may be returned to the University Campus Store for exchange or refund.

No refunds will be given at the concession events. (i.e., Rice-Eccles Stadium, Huntsman Center, etc.)

The same returns guidelines as the main store apply to all concessions sales.

Computer Product Refund Policy

• A cash register receipt is required for a full refund.

• Returns without a receipt require the item to be in stock currently or easily identified as merchandise previously sold by the Campus Store and will incur a 15% restocking fee.

• A representative from the Computing Solutions Department must verify that the merchandise is in new, saleable condition.

• All unopened software and hardware have a 14-day return window. Software that has been opened is not refundable at any time.

• Clearance merchandise is sold as-is with no warranty available and no refunds permitted.

• Refunds for items that have had the security or protective packaging opened, or are used, will be made at the discretion of a supervisor from the UTECH Department. This merchandise must meet the manufacturer’s return guidelines and will incur a 15% restocking fee. Defective items will be exchanged, returned or repaired at the discression of the Campus Store as determined by the manufacturers warantee.

• Refunds with receipts will be given for the amount of the receipt at the time of purchase, unless a downward adjustment in value is being made because of the condition of the merchandise, or the price had decreased since purchase.

Health Science Product Refund Policy

Refunds or exchanges for Health Sciences store purchases are transacted at that location. The refund or return guidelines are the same at the Health Sciences store for each category of merchandise as at the main Campus Store.